This Refund and Cancellation Policy outlines the terms and conditions related to refunds, cancellations, and membership termination at Quantum Fitness. By becoming a member or using our services, you agree to the terms outlined below.

1. Membership Refunds
   1. Refund Eligibility: Refunds for membership fees are only applicable under specific circumstances outlined in this policy.
   2. 30-Day Satisfaction Guarantee: Members may request a refund within the first 30 days of their membership start date if they are unsatisfied with our services. Refund requests must be made in writing to [email protected].
   3. Medical Circumstances: A member with a medical condition preventing the use of our facilities may be eligible for a pro-rated refund. A valid medical certificate is required.
2. Membership Cancellations
   1. Cancellation Process: Members may cancel their membership at any time by providing written notice to [email protected]. Cancellations will be effective 30 days from the date of the written notice.
   2. Automatic Renewals: Memberships are set to automatically renew. To avoid renewal charges, members must cancel their membership before the renewal date.
3. Group Classes and Personal Training Sessions
   1. Cancellation of Sessions: Members must provide a minimum of 24 hours' notice to cancel a scheduled group class or personal training session. Failure to do so may result in a session being charged.
   2. Instructor Cancellations: Quantum Fitness reserves the right to cancel scheduled group classes or personal training sessions. In such cases, a refund or rescheduling option will be provided.
4. Refund Processing
   1. Refund Timeframe: Refunds will be processed within 14 days of receiving a valid refund request.
   2. Refund Method: Refunds will be issued to the original payment method used for the transaction.
5. Membership Termination
   1. Termination by Quantum Fitness: Quantum Fitness reserves the right to terminate a membership for violation of our Terms of Use or gym policies. Refunds will be subject to the terms outlined in this policy.
6. Contact Information
   1. Questions: For questions or concerns regarding the Refund and Cancellation Policy, please contact us at [email protected].